Refund & Return Policy

Refund & Return Policy

Last Updated: August 08, 2026

At FudoNuts, customer satisfaction is our priority. We strive to deliver fresh, premium-quality dry fruits. Please read our Refund & Return Policy carefully before placing an order.

1. Return Eligibility

Due to the nature of food products, returns are accepted only in the following situations:

You received a damaged product.
You received a defective product.
You received the wrong product.
The product was tampered with before delivery.
The product package was opened or damaged during transit.

Returns are not accepted for reasons such as:

Change of mind.
Personal taste or preference.
Incorrect product ordered by the customer.
Products opened or consumed by the customer.
Perishable food products that have been stored improperly after delivery.
2. Return Request Time

If you receive a damaged, defective, or incorrect product, you must notify us within 48 hours of delivery.

Please email us with:

Order Number
Clear photos of the product
Photos of the packaging
A brief description of the issue

Email: support@fudonuts.shop

Phone: +91 974321567

3. Refund Eligibility

Refunds will be processed only after our team verifies the issue.

Eligible cases include:

Damaged product received.
Incorrect item delivered.
Order cancelled by FudoNuts before dispatch.
Product lost during shipment (after courier confirmation).

Refunds may be declined if:

The product has been opened or consumed.
The damage occurred after delivery due to improper handling.
Sufficient proof is not provided.
The return request is made after the allowed time.
4. Refund Process

Once your refund is approved:

Online payments will be refunded to the original payment method.
Refunds are generally processed within 5–7 business days after approval.
Processing time may vary depending on your bank or payment provider.
5. Replacement Policy

Where applicable, we may offer a replacement instead of a refund.

Replacement requests are subject to:

Stock availability.
Verification of the issue.
6. Cancellation

Orders can be cancelled only before they are dispatched.

Once an order has been shipped, it cannot be cancelled.

7. Non-Returnable Items

For hygiene and food safety reasons, the following items are non-returnable unless they arrive damaged or incorrect:

Opened food products.
Used products.
Products with broken safety seals after delivery.
Products damaged due to customer mishandling.
8. Shipping Charges

Shipping charges (if any) are generally non-refundable, except where the return is due to an error on our part or a confirmed damaged/incorrect delivery.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Business Name: FudoNuts

Owner: THUMMAR KAILASHBEN ASHOKBHAI

Email: support@fudonuts.shop

Phone: +91 9743215679

Business Address:

Block-A, APMC MARKET
APMC Market 2, Phase 2, Sector 19B
Vashi, Navi Mumbai, Maharashtra 400703
India – 400703

We appreciate your trust in FudoNuts and are committed to providing premium-quality products along with reliable customer support.